SeekMake EU is the Data Controller responsible for your personal data under GDPR.
"SeekMake EU", "we", "our", and "us" refer to the legally registered European entity operating the SeekMake platform and all connected services.

We may collect the following categories of information:

Information you provide voluntarily
• Account registration data (name, email, company name, etc.)
• Uploaded files, drawings, 3D models, and project information (submitted via registered account or as a guest user using our instant quote tools)
• Communications sent through the platform
• Payment or billing information

Information collected automatically
• IP address
• Browser type
• Device type
• Date/time of visit
• Referring pages
• Usage analytics
• Cookies (website & platform functionality)

This data is collected to improve service reliability, security, and performance.

SeekMake EU processes your data for the following lawful reasons:

Performance of a Contract
To provide our services, create quotes, manage projects, and operate your account.

Your Consent
When you voluntarily provide data or accept cookies.

Legitimate Interests
To:
• improve platform performance
• secure our systems
• prevent fraud
• enhance user experience
These interests never override your fundamental rights.

Compliance With Legal Obligations
To meet accounting, regulatory, or EU data protection requirements.

SeekMake EU retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.
We may retain certain data longer when:
• required by law
• needed to resolve disputes
• necessary to enforce our policies

After expiration of these periods, data is securely deleted or anonymized.

Universal Right to Data Deletion (All Users Worldwide)
All users of SeekMake, regardless of location or geographic jurisdiction, may request deletion of their personal data and account at any time.

Additional Rights under GDPR (EU/EEA Users)
Users located in the EU/EEA additionally have the following statutory rights under GDPR:
• Right to Access – request a copy of your personal data
• Right to Rectification – correct inaccurate or incomplete personal information
• Right to Erasure – request permanent deletion of your personal data
• Right to Restriction – limit how we process your personal data
• Right to Portability – receive your data in a structured, standard machine-readable format
• Right to Object – object to specific types of processing
• Right to Withdraw Consent – withdraw consent at any time without affecting prior lawful processing

Platform & Surface Scope
The right to request data deletion applies universally to all users who interact with SeekMake across any surface or platform — including our website (seekmake.com), mobile applications (iOS and Android), third-party login integrations (such as Facebook/Meta Login), and guest or non-account users who submitted instant quote requests or inquiries.

Concrete Data Deletion Steps
You may request deletion of your personal data and account through either of the following channels:

Option 1: In-App Account Deletion (Self-Service)
1. Log in to your account on the SeekMake web platform or mobile app.
2. Go to Settings → Account Information.
3. Select Delete Account and confirm your request.

Option 2: Direct Email Request (Account Holders & Guest Users)
1. Send an email to contact@seekmake.com with the subject line "Data Deletion Request".
2. What to include in your request:
• Your full name and the email address associated with your account or quote submission.
• For guest / non-registered users (who submitted instant quote requests or uploaded files without creating an account): provide your email address and any associated Quote Reference or Project ID numbers.
• A clear statement confirming that you request permanent deletion of your personal data.

Turnaround Time & Identity Verification
For security purposes and to prevent unauthorized requests, SeekMake may verify your identity (e.g., via a confirmation link sent to your registered email address) before processing deletion requests. All verified requests are processed promptly and completed within 30 days, after which a confirmation notification will be sent.

What Happens to Your Data & Legal Retention Obligations
• Deleted Data: Upon completion, your account credentials, profile data, uploaded 3D CAD models, technical drawings, project specifications, messages, and quote histories are permanently deleted or irreversibly anonymized from our production storage.
• Legal Exceptions: Certain transactional, tax, and invoicing records will be retained strictly for the statutory retention period mandated by applicable legal and accounting regulations, after which they are permanently purged.

Seekmake.com uses log files to analyze performance, prevent fraud, and maintain security.
Collected log information may include:
• IP address
• browser type
• ISP
• date and time stamps
• visited pages
• clicks and navigation behavior

Log data is not linked to personally identifiable information unless required for security or fraud-prevention investigations.

SeekMake EU uses cookies to:
• operate essential platform features
• personalize the experience
• analyze usage
• improve our tools
• enhance security

You may disable cookies via your browser settings. Some features may not function properly if cookies are disabled.

SeekMake EU may work with trusted third-party service providers such as:
• Google (analytics, ads, metrics)
• Payment processors
• Cloud hosting platforms

These partners have their own privacy policies.
SeekMake EU does not control third-party cookies used by external advertisers.
We do not sell or rent personal data to any third party.

We may share your data only when necessary to:
• provide platform services (e.g., cloud hosting or payments)
• comply with legal requirements
• prevent security threats or fraud
• support your use of the platform (e.g., contacting a manufacturer or customer based on your own actions)

SeekMake EU does not share your personal data with manufacturers unless you upload a project or choose to engage with them.
We implement industry-standard encryption and security measures for all data transfers.

SeekMake EU does not knowingly collect personal information from children under 13 years of age.
If you believe a child has provided us with personal information, please contact us and we will remove it promptly.

This Privacy Policy and the data protection rights described herein apply to all users accessing SeekMake across all surfaces and platforms, including:
• our website (seekmake.com)
• our mobile applications (iOS and Android)
• our instant quote and ordering tools
• third-party login integrations (such as Facebook/Meta Login)

It does not apply to information collected:
• offline
• outside the platform
• through third-party websites or integrations we do not control

SeekMake EU uses:
• encryption at rest and in transit
• firewalls
• secure hosting environments
• access controls
• regular security reviews

Although we take security seriously, no online platform can guarantee absolute protection, and SeekMake EU cannot be held responsible for security incidents beyond our reasonable control.

To ensure platform reliability and fairness for all users:
SeekMake EU is not responsible for:
• how users or manufacturers handle data they receive
• misuse or unauthorized access caused by third parties
• data shared voluntarily by users
• actions taken by manufacturers or customers
• external websites, plugins, or integrations beyond our infrastructure

SeekMake EU provides the platform; users are responsible for how they use it.

By using our website or platform, you:
• acknowledge this Privacy Policy
• agree to its terms
• consent to the collection and processing of your data as described

You may withdraw consent at any time.

SeekMake EU may update this Policy to reflect improvements, legal changes, or new features.
Updated versions will always be posted on this page.